Your Questions, Our Answers
Explore our FAQ section for detailed answers to common guest inquiries, ensuring a seamless experience during your stay with us.
We also provide a Digital information guide to all guests, which is sent at least 4 weeks before your arrival date, so you will have lots of information at your fingertips.
Where do we collect the keys?
There is no key! Our door has a code lock which is unique to your vacation dates. We will send full instructions and the code at least 2 weeks before your arrival date.
How far is the villa from the Theme Parks?
Hampton Lakes is central to the parks, close to the I4 and US192. Its about 11 miles from Disney's World Drive and 27 miles to Universal.
Do you offer a late checkout?
We may be able to offer this service by prior arrangement depending on whether or not its a sameday changeover. There may be an additional charge.
Is there a BBQ grill?
We do not provide a BBQ. They are however available for rent so please let us know when you complete your booking form if you wish to hire one. This ensures you get a clean grill and a full bottle of gas each visit.
Is smoking permitted in the villa?
Smoking is NOT permitted in any part of the villa with the exception of the pool deck area.
Are pets allowed to stay at the villa?
We do NOT allow any pets to stay in this home. We may be able to make exceptions for 'special needs dogs' with our prior permission.
Do we need to bring towels or bedding?
Our villa is fully equipped to be like a home from home and has all the bed linen and towels you will need. The housekeeper will also leave a small supply of toilet tissue and soap in each bathroom. You may wish to bring bedding for babies who can be sensitive. We also suggest you bring your own beach towels.
Will we see any bugs or cockroaches
Our home is inspected and sprayed for bugs every month. If you see any live cockroaches we can arrange an extra visit. If you see any dead ones, the spray has done its job! Florida is a tropical climate and bugs are all around, so don't be shocked to see them.
Is the pool heated?
We provide FREE pool heating for the months of Sep to May inc. In the other months it is normally warm enough for everyone. Please note that if the outside temp falls below 45°F the heating system may not be effective, please read our Terms for further details.
What is a Security Deposit?
Our local Manager will visit you on your first day to check the villa is perfect. They will ask for a credit card swipe to act as a Security Deposit. If any damages occur to the home they will be charged against the Security Deposit. This is very rare and we simply ask that if there are any breakages during your stay that you either advise our Manager or just replace the item ... Walmart has almost everything !!
Is this home Disabled friendly?
Although not specifically adapted for wheelchairs, our home is friendly & will suit the less mobile. There are 2 Master bedrooms on the ground floor and we have provided wheelchair ramps to get over the small step at both doors. There is also an adjustable shower stool and grab handles in the main shower.
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